General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts concluded between you and us as the provider (Rumpf Handels GmbH) via the website www.rumpf.net. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby expressly rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a legally capable partnership who acts in the exercise of their independent professional or commercial activity when concluding a legal transaction.

§ 2 Accessibility

(1) In accordance with § 14 para. 1 no. 2 in conjunction with Annex 3 no. 1 BFSG, we provide information on how our website or our service in electronic commerce complies with the accessibility requirements of the relevant regulation (BFSGV). This information is available via a separate, clearly labeled button (e.g. “Accessibility Statement” or similar) on our website and includes in particular the following points:

• a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• descriptions and explanations necessary to understand the performance of the service;
• a description of how the service meets the relevant accessibility requirements.

(2) The contact details of the responsible market surveillance authority are as follows:

(3) We may use Artificial Intelligence (AI) and special tools to implement accessibility requirements on our website. This is intended to take into account a wide range of possible disabilities, including visual, auditory, physical, speech, cognitive, and neurological impairments. Further details can be found under the separate button referred to in paragraph 1 on our website.

(4) Our website or our service in electronic commerce is considered accessible if it can be found, accessed, and used by people with disabilities in the usual manner, without particular difficulty, and generally without external assistance.

(5) Measures to implement accessibility requirements include, for example, clearly legible font sizes and sufficient color contrasts, navigation via mouse and keyboard, alternative texts for images, subtitles and audio descriptions in videos (where videos are integrated), easy-to-read and understandable language, compatibility with common screen readers, and adaptable display options for different devices (smartphones, tablets, desktop computers, etc.).

§ 3 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

Our online offers are non-binding and do not constitute a binding offer to conclude a contract.

(2) You may submit a binding purchase offer (order) via the online shopping cart system.
The goods intended for purchase are placed in the “shopping cart”. You can access the shopping cart at any time via the corresponding button in the navigation bar and make changes there.
After clicking the “Checkout” or “Proceed to Order” button (or similar) and entering your personal data as well as payment and shipping details, the order data will be displayed to you as an order overview.
Before submitting the order, you have the opportunity to review and amend the information or cancel the order (also via the browser’s “back” function).
By submitting the order via the corresponding button (“order with obligation to pay”, “buy now”, or similar), you submit a binding offer to us.
You will first receive an automated email confirming receipt of your order, which does not yet constitute acceptance of the contract.

(3) Acceptance of the offer (and thus conclusion of the contract) takes place within 2 days by confirmation in text form (e.g. email), in which execution of the order or delivery of the goods is confirmed.
If you do not receive such notification, you are no longer bound by your order. Any payments already made will be refunded immediately.

(4) Order processing and transmission of all information required in connection with the conclusion of the contract are carried out partly automatically by email. You must therefore ensure that the email address you provided is correct and that receipt of emails is technically ensured and not blocked by spam filters.

§ 4 Special Agreements on Offered Payment Methods

(1) Payment via “Mollie”

If you select a payment method offered via “Mollie”, payment processing is carried out by the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, Netherlands; “Mollie”).

The individual payment methods available via Mollie are displayed under a correspondingly labeled button on our website and during the online ordering process. Mollie may use additional payment services for processing. If special payment conditions apply, you will be informed separately. Further information about Mollie can be found at https://www.mollie.com/de.

II. Customer Information

1. Identity of the Seller

We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Conclusion of the Contract

The technical steps leading to the conclusion of the contract, the contract itself, and the correction options are governed by the provisions “Conclusion of the Contract” in our General Terms and Conditions (Part I).

3. Contract Language and Storage of Contract Text

3.1. The contract language is German.

3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed or saved electronically using the browser’s print function. After receipt of the order, the order data, legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email.

4. Essential Characteristics of the Goods or Services

The essential characteristics of the goods and/or services can be found in the respective product offer.

5. Prices and Payment Conditions

5.1. The prices stated in the respective offers as well as shipping costs represent total prices and include all price components including applicable taxes.

5.2. Shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer and are shown separately during the ordering process.

5.3. For deliveries to countries outside the European Union, additional costs may arise which are not our responsibility, such as customs duties, taxes, or money transfer fees, which must be borne by you.

5.4. Costs incurred for money transfers (transfer or exchange rate fees) must be borne by you if the delivery takes place to an EU member state but payment is initiated outside the European Union.

5.5. The available payment methods are displayed under a correspondingly labeled button on our website or in the respective offer.

5.6. Unless otherwise stated for individual payment methods, payment claims arising from the concluded contract are due immediately.

6. Delivery Conditions

6.1. Delivery conditions, delivery dates, and any delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, the risk of accidental loss or deterioration of the goods passes to you only upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you independently commission a carrier not designated by the entrepreneur.

If you are an entrepreneur, delivery and shipment are at your risk.

7. Statutory Warranty Rights

Warranty rights are governed by the provisions “Warranty” in our General Terms and Conditions (Part I).

These General Terms and Customer Information were prepared by legal experts specialized in IT law from Händlerbund and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and assumes liability in the event of warnings. Further information can be found at:
https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service

Last updated: 22.10.2024